Mobile App User Guide
The complete written reference for the SmartphoneKey mobile app — every tab, screen and action. Use the contents to jump to a topic, or pair it with the interactive walkthrough.
Open the interactive walkthroughAbout this guide
This guide explains how to use the SmartphoneKey mobile app — the app you use every day to open doors, watch cameras, control smart devices and manage who has access to your home.
It describes what each screen and button does. The exact tabs and options you see depend on your role and on what your administrator or property manager has shared with you, so you may see only part of the functionality described below.
The app is organised around a bottom navigation bar with five tabs — Home, the Key tab, Devices, Camera and Profile. This guide follows the same order. To see the screens in action, open the interactive walkthrough.
Install and sign in
Download the app
Install SmartphoneKey from the Apple App Store (iPhone) or Google Play (Android). Open the app to reach the welcome screen.
Sign in
From the welcome screen, tap the sign-in button. You can authenticate three ways:
- Sign in with Apple
- Sign in with Google
- Email and password supplied during registration
If you forget your password, tap Forgot password on the sign-in screen and follow the reset email.
Create an account
New customers tap Sign up from the welcome screen to create an account. During onboarding your installer or administrator links your first lock to the account, so it is ready to use the first time you sign in.
Face ID
You can protect the app with Sign in with Face ID so only you can open it. Turn this on later from My Profile (see section 11).
The Home dashboard
The Home tab is the dashboard for one home at a time. It brings together everything you use most.
- Switch home — tap the home name at the top to move between the homes you own or belong to.
- Notifications — the bell shows recent alerts: doorbell calls, sensor events and keys shared with you.
- Camera preview — a swipeable strip of live camera thumbnails; tap one to open the full view.
- Scenarios — run an automation (for example "Arm home") directly from the dashboard.
- My key — your most-used keys appear here so you can open a door without leaving the dashboard.
A brand-new home shows a short hint instead of content. Once devices are paired and keys are shared, they appear on this dashboard automatically.
Keys: open doors and share access
The Key tab lists every door you are allowed to open. Each door is a card that shows the lock and its current state.
Open a door
Drag the slider on a key card to open the door. The card shows the live state of the lock:
| State | Meaning |
|---|---|
| Closed | The door is locked and ready to be opened. |
| Open | The door is currently unlocked. |
| Wait | A command is in progress; the app is contacting the lock. |
Key actions
Tap the menu (⋮) on a key card, or open a key, to reach its actions:
- Open the door — unlock immediately.
- Edit — rename the key or change its picture.
- Record a voice script — record a message the door intercom plays to visitors.
- Send temporary key — share time-limited access with a guest (see below).
- Add to Apple Wallet — add the key to Apple Wallet for tap-to-unlock (see section 5).
- Change order — reorder your keys.
Accept a shared key
When someone shares a device with you, it appears in the Key tab with Add and Delete buttons. Tap Add to accept the key, or Delete to decline it.
Share a temporary key
Use Send temporary key to give a guest, cleaner or delivery access for a limited period. The key expires automatically when the period ends, so you do not have to remember to revoke it.
Apple Wallet keys
You can add most keys to Apple Wallet so your iPhone or Apple Watch opens the door with a tap — no need to open the app.
- Open the key's actions and tap Add to Apple Wallet.
- Confirm the pass is added. The action then shows Key added.
- Hold your phone or watch near the reader to unlock.
If the key has not been added yet, the action shows "Key not added". Adding a key to Apple Wallet does not remove it from the app — both work together.
Guest keys and Virtual Concierge
At the top of the Key tab you can switch between two groups of keys:
- Guest Key — the keys you use to open doors yourself.
- Virtual Concierge — AI-assisted access for visitors who reach you through the door's QR intercom.
How the Virtual Concierge works
The Virtual Concierge lets you set access rules in plain language — you can simply say them out loud. For example, you can tell it: "A courier will come between 4 and 5 PM — let them into the common-area door." The app turns that into a temporary rule.
When a visitor scans the QR intercom at the door and chooses Virtual Concierge, the AI works out who they are, checks your rules, and opens the right door for them automatically — so a delivery, guest or contractor can get in even when you can't answer in person.
A recorded voice script (see section 4) lets the Virtual Concierge greet visitors with your own message before it acts.
Devices: control your smart home
The Devices tab shows the smart devices in the active home as a grid of cards. From here you can:
- Switch lights and sockets on or off.
- Set brightness on dimmable lights and dimmers.
- See sensor readings and alarms — for example a smoke or leak sensor turns its card red and shows Alarm.
- Check each device's status: On, Off or Offline.
Devices added through a compatible Apple Home setup appear here too, so you can control them alongside your SmartphoneKey hardware.
Cameras and the intercom
Live view and playback
The Camera tab streams your cameras in real time. Open a camera to watch the live feed, then drag the timeline to review recorded footage.
Door intercom
When a visitor presses the doorbell, the app rings like a call. You can answer, speak to the visitor, and open the door remotely. A Virtual Concierge key (section 6) is what makes this possible.
Call History
Call History (reached from the Profile tab) lists every intercom call with its outcome — for example whether the call was accepted or declined, the date, the result such as "Lock opened", and who reacted.
Homes: manage places and members
A home groups the locks, devices and cameras at one place, together with the people who can use them. Open Home from the Profile tab to manage your homes.
Accept an invitation
When you are invited to a home, it appears at the top with Accept and Delete buttons. Tap Accept to join, or Delete to decline.
Add and manage homes
- Tap Add new home to create a home, give it a name, and add the first participants.
- Use the menu (⋮) on a home to edit it, manage members, or leave it.
Members
Inside a home you can invite people by email with Send an invitation and see each member's state:
| Status | Meaning |
|---|---|
| Owner | Created or owns the home. |
| Pending | Invited, but has not responded yet. |
| Accepted | Has joined the home. |
| Declined invitation | Was invited but declined. |
To remove someone, tap Delete next to their name.
Scenarios
Scenarios are automations that run several actions at once — for example arming the home or a "good night" routine. Open Scenarios from the Profile tab.
Scenarios are grouped per home, so first choose a home to view and edit its scenarios. Once set up, you can run a scenario straight from the Home dashboard (section 3).
Profile and account settings
The Profile tab is your account hub. It links to:
- My Profile — account details and security (below).
- Home — manage your homes and members (section 9).
- Call History — intercom call log (section 8).
- Scenarios — automations (section 10).
- Admin — property managers can open the web Admin Panel from here.
- Support — contact the support team (section 12).
- Log Out — sign out of the app.
My Profile
On the My Profile screen you can:
- Change Password — update your account password.
- Sign in with Face ID — turn faster, secure sign-in on or off.
- Delete account — permanently remove your account and data.
Support and troubleshooting
To contact support, open Support from the Profile tab, describe your issue in the message field, and tap Send.
Common questions
- I can't sign in. Check your email and password, use Forgot password to reset, or try Sign in with Apple / Sign in with Google if you registered that way.
- A door won't open. Make sure your phone has a connection. If a key card shows Offline, the lock is unreachable — try again once it is back online.
- I didn't receive a shared key. Ask the person to share it again, and check the Key tab for an Add button to accept it.
- The doorbell didn't ring. Confirm notifications are allowed for SmartphoneKey in your phone settings, and that you hold a Virtual Concierge key for that door.